Damage Responsibility
Understanding equipment care, customer responsibilities, and our transparent damage resolution policies to ensure smooth operations.
Working Together to Protect Every Rental
Clear Care Standards
Transparent guidelines on equipment usage and site safety protocols.
Delivery Photos
For equipment delivered to a jobsite, photos are taken at delivery to document its condition before you begin using it.
Dedicated Support
Contact us as soon as possible about any incident. After hours, our 24/7 answering service passes your message to a supervisor.
Damage Waiver
Unless you provide qualifying insurance, a 15.5% Damage Waiver provides limited coverage for certain minor damage during normal use.
Customer Responsibilities
A successful rental project relies on proactive care and professional standards on-site.
Operate Equipment Safely
Customers are responsible for ensuring all equipment is used within its rated capacities and designated environments to prevent structural failure or mechanical stress.
Qualified Operators
Only personnel with proper training should operate the equipment.
Daily Visual Checks
Perform inspections for leaks, loose parts, or structural concerns before starting work each day.
Protect From Theft
Ensure machinery is stored in secure areas and tracked if necessary during non-operating hours.
Return With Attachments
All rented accessories and buckets must be returned in the same condition as received.
Damage Resolution Process
Stop Using Equipment
Cease all operations immediately to prevent further damage or safety risks.
Notify Calgrove
Contact Calgrove as soon as possible to report the incident.
Equipment Inspection
Our staff inspects the equipment and compares it with its documented condition, including delivery photos.
Resolution
Damage covered by the Damage Waiver or your insurance is handled under those terms. Damage from negligence, misuse, abuse, improper operation, or overturns/rollovers may be billed to you under the rental agreement.
Normal Wear vs Damage
Clear definitions to eliminate guesswork at the end of your project.
Normal Wear
Tire & Track Wear
Standard tread reduction from operation on approved surfaces.
Minor Scratches & Scuffs
Surface-level abrasions common in industrial environments.
Dust & Light Dirt
Standard accumulation expected at job sites.
Damage
Broken Glass & Optics
Smashed lights, mirrors, or glass due to operator negligence.
Overloading Deformation
Structural warping of forks or booms from overloading.
Impact & Denting
Body dents or frame damage from hitting stationary objects.
Equipment Protection Tips
Follow Operating Instructions
Always refer to the provided operator manual for safe limits.
Inspect Before Use
Check fluids and basic mechanics every single morning.
Keep Equipment Secure
Park in well-lit, fenced areas to deter vandalism.
No Unauthorized Mods
Never attempt to weld, drill, or modify the core machine.
Use Correct Attachments
Only use Calgrove-approved attachments for specific models.
Report Issues Early
Minor squeaks now prevent major failures later.
Need Help or Have Questions About Damage Terms?
Our expert team is available to walk you through the process and ensure you have everything needed for a successful rental.
Rental Office
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Frequently Asked Questions
Need to Update Your Rental?
Whether you need to cancel, reschedule, or request different equipment, our team is ready to help ensure your project stays on track.