Rental Cancellations
Need to cancel or change your equipment reservation? Learn about our cancellation process, timelines, and how we can help you adjust your rental plans.
Simple & Flexible Cancellation Options
Easy Cancellation
No cancellation fee when you cancel before your equipment is dispatched for delivery.
Reservation Changes
Contact us to change dates, equipment, or quantities as your project changes.
Customer Support
Our team is available during business hours to help you adjust your rental.
After-Hours Messages
Outside business hours, our 24/7 answering service takes your message and a supervisor follows up.
Cancellation Process
Contact Our Team
Call Calgrove as soon as possible, ideally before the equipment is dispatched.
Reservation Review
We check whether your equipment has already been dispatched for delivery.
Cancellation Confirmed
Our team confirms the cancellation or change with you.
Deposit Refund
Your deposit is refunded, less any applicable delivery charge if the equipment was already in transit.
Cancellation Guidelines
Cancel Before Dispatch
There is no cancellation fee if you cancel before the equipment has been dispatched for delivery.
Reservation Changes
Contact us as early as possible to change your equipment, dates, or delivery details.
Equipment In Transit
If the equipment is already on its way to your jobsite, you may be responsible for the applicable delivery charge. There is no additional cancellation fee.
No Extra Fees
Calgrove does not charge a separate cancellation fee.
Refund Processing
Once Calgrove processes a refund, it may take approximately 3–5 business days to appear on your account, depending on your financial institution.
Need Assistance
Contact our team during business hours, or leave a message with our 24/7 answering service.
Common Reasons for Rental Cancellations
Project Delays
Weather Conditions
Permit Delays
Budget Changes
Equipment Not Needed
Project Rescheduling
Need to Cancel or Modify a Reservation?
Our expert team is available to walk you through the process and ensure you have everything needed for a successful rental.
Rental Office
Phone Number
Email Us
Business Hours
Frequently Asked Questions
Need to Update Your Rental?
Whether you need to cancel, reschedule, or request different equipment, our team is ready to help ensure your project stays on track.